REFUND POLICY

Welcome to Mistoko LLC. We are committed to providing our customers with high-quality, high-end office desks and accessories. If you are not satisfied with your purchase, please carefully read our refund policy for details on returns and exchanges.

1. Refund Policy Overview
We understand that sometimes products may not meet your expectations, therefore we offer return and exchange services. You have the right to request a return or exchange within 14 days of receiving the goods.

2. Return Conditions
The following are the conditions for requesting a return:
The product must be unused, in brand new condition, and retain its original packaging and accessories.
Return requests must be submitted within 14 days of receiving the goods.
Customers must provide proof of purchase, such as an order confirmation email or invoice.

3. Exchange Conditions
If you wish to exchange a product (e.g., change the size or color), please follow these conditions:
An exchange request must be submitted within 14 days of receiving the goods.
The product must be unused, in brand new condition, and retain its original packaging and accessories.

4. Return or Exchange Application Process
Please follow these steps to apply for a return or exchange:
Contact Customer Service: Please contact our customer service team via email or phone, explaining the reason for your return or exchange.
Email: robyn@zorithon.com
Phone: (917) 998-6783
Obtain Return Authorization: Our customer service team will provide you with return authorization and detailed instructions for returning the product.
Prepare Return Package: Prepare the product to be returned along with its original packaging and all accessories, and include the return authorization information.
Mail Return: Mail the package to the following address: 333 PEARL ST APT 13B, NEW YORK, NY 10038 New York
Shipping Costs: Return shipping costs are borne by the customer unless there is a quality issue with the product or the wrong item was sent.

5. Refund Processing Time
We will process your return within 5-7 business days after receiving it. Refunds will be processed via your original payment method. The exact arrival time depends on your bank or payment provider.

6. Important Notes
Please ensure that all required information is included in your return package to expedite processing.
Orders returned without following these guidelines may experience processing delays or be rejected.

Thank you for choosing Mistoko LLC. We are committed to providing you with quality products and services. Please feel free to contact us if you have any questions!