PROBLEM CLAUSE

Welcome to Mistoko LLC. To help you better understand our products and services, we have compiled some frequently asked questions and their answers. Please feel free to contact us if you need further information.

1. How to Place an Order?
You can visit our website to browse our high-end desks and accessories, select your desired products, and add them to your cart. After completing your selection, follow the on-screen instructions to proceed to checkout and provide the necessary information to complete your order.

2. Order Confirmation and Modifications
After placing your order, you will receive an order confirmation email. This email will contain order details and your order number. If you need to modify your order, please contact customer service as soon as possible, and we will do our best to assist you.

3. What Payment Methods Are Available?
We accept various payment methods, including major credit cards (such as Visa, MasterCard, and American Express) and third-party payment platforms (such as PayPal). All payment information is protected, so please use it with confidence.

4. Is there a Return Policy?
As our products are sold on a one-time basis, we generally do not accept returns unless there is a quality issue or error with the product. If you receive a defective or incorrect item, please contact our customer service team within 7 days of receipt. We will assist you in resolving the issue.

5. How long does shipping take?
Order processing time is typically 1-3 business days. The specific shipping time depends on your location and the shipping method you choose. You will receive a shipping confirmation email containing tracking information so you can check your package status at any time.

6. What is the product warranty policy?
We conduct quality checks on all products to ensure they meet high standards before shipment. If a product develops a quality problem under normal use, please contact us promptly, and we will provide a solution.

7. Can I change my account information?
Yes, you can update your account information at any time, including your address, email, and phone number. You can view and edit this information in your account settings.

Thank you for your interest in and support of Mistoko LLC. We look forward to providing you with high-quality office products and excellent customer service! Please feel free to contact us if you have any further questions.